Terms of service

Terms of Service

Last updated: 31 July 2026

These Terms of Service (the “Terms”) govern your access to and use of the Solulu Beauty website, online store, content, products and related services (collectively, the “Services”). “Solulu Beauty”, “Solulu”, “we”, “us” and “our” refer to the operator of this store. Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

By visiting, browsing, creating an account, submitting information or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility and accounts

You must be at least the age of majority where you live, or use the Services with the involvement and consent of a parent or legal guardian. You must provide accurate, current and complete information. You are responsible for protecting your login credentials and for activity carried out through your account. We may refuse, suspend or close accounts that contain false information, appear compromised or are used in breach of these Terms.

2. Wellness and health-supplement notice

Solulu products are beauty or dietary supplements intended to support general wellbeing. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Content on the Services is for general information only and is not medical, nutritional or professional advice.

Individual experiences vary. Testimonials, reviews, images and statements about results reflect individual experiences and do not guarantee that you will achieve the same outcome. No statement on the Services should be understood as a guarantee of safety, effectiveness or a particular result.

Read the product label, ingredients, directions, warnings and allergen information before use. Products containing marine collagen may not be suitable for people with fish or seafood allergies. Before use, seek advice from a qualified healthcare professional if you are pregnant or breastfeeding, under medical supervision, taking medication, have an allergy or health condition, are purchasing for a minor, or are unsure whether a product is appropriate for you. Do not exceed the stated serving. Stop use and seek appropriate advice if you experience an adverse reaction. Supplements do not replace a balanced diet, healthy lifestyle or medical care.

3. Product information and availability

We aim to describe products, ingredients, pack sizes, colours and images accurately. Packaging, appearance, colour and other details may vary due to production updates, screens, photography or supplier changes. Information may be corrected or updated without notice. We may modify, limit or discontinue products, offers or availability by person, location or jurisdiction.

You are responsible for deciding whether a product is suitable for your intended use and for complying with laws applicable in the place where you receive or use it. We do not authorise resale, relabelling, repackaging, alteration or claims about our products without our prior written consent.

4. Orders and acceptance

An order is an offer to purchase. An order is accepted only when we confirm acceptance and receive payment. We may refuse, limit or cancel an order where permitted by law, including for suspected fraud, pricing or inventory errors, unauthorised resale, abusive conduct, payment issues or delivery restrictions. If we cancel after payment, we will refund the affected amount using the original payment method where reasonably possible.

You must review your order and delivery details before submitting it. Changes or cancellations are not guaranteed after acceptance. Purchases are subject to any return, refund, shipping and promotion policies displayed on the Services or during checkout. Nothing in these Terms limits rights that cannot lawfully be excluded.

5. Prices, payments, taxes and duties

Prices, promotions and availability may change without notice. The applicable price is the price shown when an order is submitted, subject to correction of obvious errors. Unless stated otherwise, delivery fees, taxes, customs duties, bank charges and import costs are additional and are your responsibility. You confirm that you are authorised to use the payment method supplied and that billing information is accurate.

6. Shipping, delivery and risk

Delivery dates are estimates. We are not responsible for delays caused by carriers, customs, inaccurate addresses, import requirements, public authorities or events outside our reasonable control. Risk in products passes as provided by applicable law and the delivery terms shown at checkout. You must inspect deliveries promptly and contact us within a reasonable time about missing, damaged or incorrect items.

7. Intellectual property and brand protection

The Services and their content—including the Solulu Beauty name, Glow Up name, logos, packaging, product photography, graphics, videos, copy, layouts, recipes, concepts and design elements—are owned by or licensed to us and are protected by intellectual-property and unfair-competition laws. We grant you a limited, revocable, non-exclusive right to use the Services for personal, non-commercial shopping purposes.

Without prior written permission, you must not copy, reproduce, modify, scrape, train models on, republish, distribute, sell, imitate, create derivative works from, remove ownership notices from, or commercially exploit our content or brand assets. You must not register or use confusingly similar business names, domains, social handles, advertisements, keywords, packaging or product listings. All rights not expressly granted are reserved.

8. Prohibited conduct

You must not use the Services to: break any law; infringe intellectual-property, privacy or other rights; submit false, deceptive or defamatory material; impersonate another person or Solulu; make unauthorised medical or performance claims about our products; publish fabricated reviews; harass customers, staff or partners; interfere with security or operation; introduce malware; collect personal information without authority; spam or phish; bypass purchase limits; conduct fraudulent chargebacks; or engage in conduct reasonably likely to damage the Services, our customers, company, reputation or brand.

Except for legitimate search-engine indexing and accessibility tools, you must not use bots, scrapers, automated agents or extraction tools to access, copy, test, purchase from or interact with the Services without written permission. We may block access, cancel orders, preserve evidence and take appropriate action where we reasonably suspect misuse.

9. Reviews, feedback and user submissions

You retain ownership of content you submit, but grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, reproduce, adapt, publish and use it to operate, improve and promote the Services, subject to applicable privacy law. You confirm that you have the necessary rights, that your submission is genuine and accurate, and that you have disclosed any incentive or material connection.

We may moderate or remove content that is unlawful, misleading, unsafe, infringing, abusive, irrelevant, manipulated or inconsistent with these Terms. We are not required to publish, retain, compensate or respond to submissions.

10. Careers and applications

Submitting an application or expression of interest does not create an employment relationship, promise an interview or guarantee a role. You confirm that application information is accurate and that references or documents may be reviewed for recruitment purposes. Recruitment information is handled in accordance with our Privacy Policy and applicable data-protection law.

11. Third-party services and Shopify

The Services may contain links, tools, payment services or features supplied by third parties. Their terms and privacy practices apply to your use of those services. We do not control and are not responsible for third-party content or services. Sales made through this store are between you and Solulu Beauty; Shopify provides the ecommerce platform and is not the seller of our products.

12. Privacy

Our collection, use and disclosure of personal data is described in our Privacy Policy. By using the Services, you acknowledge that information may be processed by Shopify and service providers, including in countries outside your residence, subject to applicable safeguards.

13. Errors and corrections

We may correct typographical errors, inaccurate descriptions, pricing mistakes, availability issues or omissions at any time. Where an error materially affects an accepted order, we will act reasonably and in accordance with applicable consumer law, which may include contacting you, offering a correction or cancelling and refunding the affected item.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Services and content are provided “as is” and “as available”. We do not promise uninterrupted or error-free operation, permanent availability, or that content will be complete or suitable for every purpose. Any warranties, conditions or guarantees that cannot lawfully be excluded remain in effect.

15. Limitation of liability

To the fullest extent permitted by law, Solulu Beauty and its directors, officers, employees, contractors, affiliates and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profits, revenue, goodwill, opportunity or data arising from the Services or products. Where liability cannot be excluded, our aggregate liability will be limited to the greater of the amount you paid for the product or Service giving rise to the claim and the minimum amount required by law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited.

16. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Solulu Beauty and its personnel and service providers from third-party claims, losses and reasonable costs arising from your unlawful use of the Services, breach of these Terms, infringement of another party’s rights, unauthorised resale or marketing, or content you submit. This does not require you to indemnify us for our own fraud, wilful misconduct or liability that cannot lawfully be excluded.

17. Suspension and termination

We may restrict or terminate access, cancel pending transactions where permitted, or remove content if we reasonably believe you breached these Terms, created security or legal risk, harmed users or interfered with the Services. Provisions that by their nature should survive—including intellectual property, licences, disclaimers, liability, indemnity and dispute provisions—continue after termination.

18. Events beyond our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including carrier disruption, supply shortages, natural events, epidemic, labour action, cyber incident, utility or network failure, government action, customs delay or import restriction. We will take reasonable steps to reduce the impact where practicable.

19. Consumer rights

These Terms operate subject to the Consumer Protection (Fair Trading) Act 2003 and other mandatory laws that apply to you. If a provision conflicts with a right that cannot be waived, the mandatory right prevails. Nothing here is intended to mislead, exclude statutory remedies or permit an unfair practice.

20. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles. Subject to any mandatory consumer forum or right, the courts of Singapore have non-exclusive jurisdiction. Before starting formal proceedings, please contact us so the parties can try in good faith to resolve the issue.

21. Changes, severability and waiver

We may update these Terms by posting a revised version and updating the date above. Material changes apply prospectively as required by law. If any provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions continue. A failure to enforce a provision is not a waiver.

22. Entire agreement and assignment

These Terms, together with policies incorporated by reference and any order-specific terms, form the agreement governing the Services. You may not assign your rights or obligations without our written consent. We may assign our rights or obligations as part of a genuine business transfer, restructuring or service arrangement, subject to applicable law.